Our Claims Management Service


An integral part of providing a truly professional insurance service lies in the level of quality and customer satisfaction delivered when a policyholder has a claim. We strive to attain the highest standards in this most important area on each of our products.

The following are the claims contact details, for each product class

Tradesman Liability

If the Tradesman policy is underwritten by Surestone Insurance dac ("Surestone")
Surestone has appointed Sedgwick as exclusive managers for all claims reported under the Worldwide Insurance Brokers and Advisors Ltd Tradesman Liability Policy. The initial claims report can be made direct to Sedgwick at: 01 2611 434 or via the dedicated email address: and copy . Tel: 01 2948669.

If the Tradesman policy is underwritten by Tokio Marine Europe S.A ("Tokio Marine")
All claims and enquiries should be addressed in the first instance to: Tokio Marine Europe S.A. 33, Rue Sainte Zithe L‐2763 Luxembourg Telephone: +352 2880 37 Email:

Commercial and Motor Excess Covers

If the Excess Policy is underwritten by PEX Insure Ltd (policies incepting prior to 1st March 2021).

Claims Department Policy Excess Insure Ltd. 71-75 Shelton Street Covent Garden London WC2 H9JQ Email:

If the Excess Policy is underwritten by Great American Insurance (EU) DAC (policies inceptiong on or after 1st March 2021).

Initial notification to be made to:

Event Organier's Liability Insurance

Refer to claims handlers on policy document

Hearing Aid Cover

Rossiter Claim Management Services, 3a Avonbeg Industrial Estate, Longmile Road, Dublin 12 'Phone: 01 4261000